Long Term Obligations Guarantee

Background

For the assembled boards and systems of a worldwide specialist of power control and distribution, superior quality and operational security are required. The customer has long term obligations towards his end-customer: He has agreed to provide repair and spare parts services for the end-customer’s products and systems for decades into the future. The customer looked for a partner able to provide professional repair and spare parts services, as well as long term component availability, for this duration.
Challenge

The customer envisioned a partner capable not only of maintaining production data and infrastructure, but also possessing the component management skills required to assess long term availability. Providing these services in an efficient and professional manner requires both active monitoring of the global component market, and continuous training with regard to product/system functionality and the latest technologies.

Solution

The customer found in Enics the partner who answered these challenges. Our solutions met the requirements of the customer smoothly and efficiently. Following a thorough analysis of the product, the needs and services with respect to production data and infrastructure were determined. Using the results of this evaluation, actions and processes were defined, assuring fulfillment of customer obligations for the established time frame. Continuous know-how transfer among coworkers regarding customer products/systems, coupled with regular training on production and test equipment, assure uninterrupted performance.

With our service agreements, the customer has the assurance that his long term obligations can be fulfilled!

Requested services

• Assurance of long term spare parts availability
• Assurance of long term repair service availability
• Maintenance of manufacturing and Repair Infrastructure
• Market screening with respect to component availability
• Active search for replacement of special parts, such as mechanical parts, transformers
• Professional last-time-buy component management