Your great benefit of Enics’ Customer Relationship Management is the fact that you can count on a single point of access to the global Enics network, wide-ranging know-how and established processes.
We bring you the highest value-add at the lowest total cost of ownership throughout the life cycle of your product. Your project is managed with foresight by our committed professionals. We care about a long-term partnership, which relies on quality, efficiency, flexibility and on time delivery.
Your partner at Enics knows your business and your products through and through.
With the full support of our global network, your contact at Enics in daily business life will always be local: count on the cultural and geographical proximity of your dedicated partner at Enics as well as on his long lasting knowledge in industrial and medical electronics and his deep interest in your needs – today and tomorrow.
Account Management
We care about our relationship! Regular meetings with your dedicated account manager at Enics guarantees you a continuous information exchange, allows us to make proactive improvement suggestions and enhances the understanding of your needs. He is your personal partner within the whole Enics world – for all your requested services, provided in one of our globally located sites (Locations).
The account manager is the person to whom you can address all your challenges. He is your voice at internal project meetings. You can count on him.
Customer Teams
Our customer teams know your needs because of their broad knowledge of your product and market. And they make life easy for you by providing you with the bundled knowledge of our different service specialists.
With our focus on long-term partnerships, you profit from robust relationships, clear communication, smooth project management and straightforward collaboration.
A strategic collaboration with Enics brings you safety and predictability in your business development.
By sharing our mid- and long-term strategy with you, we can proactively work towards the optimum synergies and support the achievement of your strategic targets. The high level of predictability, reliability and transparency that Enics provides forms a solid base to make sound business decisions. As one element of this open approach we have regular information-sharing sessions at a top management level with our customers.
Co-Evolution Model
In strategic collaboration with customers, Enics relies on the Co-Evolution-Model. The benefits for you are a gain in time thanks to parallel working steps throughout the entire project’s execution, and efficient communication thanks to a reduction of interfaces and clear communication due to direct contact with our specialists. The quality of our process model is demonstrated in an excellent On Time Delivery index.
