After Sales plays a significant role in the lifecycle of your product: They help you to extend the operating life of your product, to avoid breakdown occurrences and to assure fulfillment of long-term obligations toward your end-customers. Enics' encompassing and networked After Sales Services - electronics repair and preventive maintenance are only two examples within an extended set of services - are based on 40 years of experience!
In order to optimize your overall costs, you have access through our After Sales organization to Enics’ Life Extension Services. Benefit from the comprehensive coverage of all your needs of the After Sales, Engineering and D/SCM services from a single point of contact!
Our services in the After Sales branch are extensive and take care that your assembled boards and systems remain for a longer time in the market with higher operating reliability. Each succeeding product model or redesign benefits from the continuous feedback we can provide from our well established field returns analysis.
Our After Sales Services consist of:
Spare Parts Production
A speedy, competent and efficient production of spare parts helps you to minimize downtime and resulting costs, thereby avoiding a possible loss of image.
Our spare part services include production, testing, component consulting, flexible logistic solutions, monitoring of process-relevant data as well as contemplated and maintained logistics concepts. 
Repair
With the help of a wide range of specialized tools, test systems and our qualified employees, we can repair your product quickly and professionally. You benefit from the cost-efficient restoration of your failing device and increased future operational reliability. Furthermore, the performance of new product models can be improved, for example by the analysis of data already compiled from repaired field returns and collected in our database.
Our repair and analysis services include professional cleaning, inspection, restoration of functionality, upgrading, maintenance, testing and repair reporting.
Maintenance
Our maintenance services include tailor-made maintenance concepts and processes such as cleaning, inspections, upgrading, testing and special reporting.
Our preventive maintenance services are tailor made for single devices as well as for the complete overhaul of your installed fleet within a defined time schedule.
Inspection
With our professional inspection services, we precisely determine the real condition of your electronics. You benefit from an enhanced operational reliability and an improved transparency of possible deficiencies.
Our inspection services include visual inspection of the product’s condition, appraisal of functional capability, identification of deficiencies, material analysis and recommendation of further measures to be taken, e.g., maintenance or repairs.
Modifications
We quickly and competently implement changes based upon your requirements - resulting from changing market needs, new regulations or field experience. As an outcome of our Modification Services, your assembled PCB or system receives improved performance. In addition you benefit from increased operational reliability, extended operational lifetime and the avoidance of breakdowns.
Our modification services include hardware and software updates, execution of mechanical alterations and checking the required functionality.
Project Management
Project management in the After Sales Services sector demands many years of market experience and knowledge of its products. We’ve kept up this know-how in the industrial electronics branch for over 40 years, and in the medical electronics branch for over 10 years.
Our services in Project Management include an extensive variety of assignments such as the insourcing of entire product lines, design & construction of special production and test equipment, special training courses, and customer on-site activities (e.g., field investigations/inspections, commissioning activities and feasibility assessments).
Recycling Services
Professional disposal of assembled boards and systems at the end of their lifecycle has become increasingly important due to protection of our environment and compliance with existing regulations. Gain more time to attend to your core business by allowing us to take over this obligation in the final phase of your product’s lifecycle.
Let us take care of your existing products and systems. Enics' Life Extension concentrates services in seamlessly co-operation from Engineering and After Sales as well as from D/SCM and Manufacturing.
Within our Life Extension services, we handle all component issues, adapt the product when necessary and suggest optimization of the product. This way, your obligations toward your customer are secured thanks to a product or system which is producible for an agreed time and lasts longer. And you can save time, manpower and creativity for your core competencies.
Enics' Life Extension for products in serial production are managed through our Engineering organisation as central point of contact. For already phased-out products or spare parts, the After Sales organisation acts in the same efficient and beneficial way: We co-ordinate and manage the full spectrum of the Life Extension services according to your specific needs.
With our Life Extension services we virtually expand our After Sales Services offering to the full range of the combined After Sales and Engineering capabilities. The following engineering related service packages are used to re-vitalize or even re-engineer your product at the end of it's life cycle:
Component Care
Choosing components that fulfill all your needs out of more than 35 million available is a challenge. Meet this challenge by using our vast know-how and our established processes in component management. With our services you are certain not to miss a technical change or a last time buy. You know the estimated time until a component becomes obsolete, and we secure the complete history of the selected component and assure it is archived and readily available. Our services in Component Care consist of information management related to components used in your existing products. These include component maintenance, proactive PCN/PDN handling and setup of last-time buy agreements, second source and replacement evaluation and proposals, component quality case management and component library services.
Product Care
Enics takes care of your products while you focus on new business: transfer your products to us with confidence. We will attend to them while finding replacement components in the event of obsolescence, supervising technology changes, investigating cost optimizations, proposing redesigns or preparing the product for a re-launch. Enics provides the security of knowing the latest product status: we continuously keep the product documentation up to date. Impacts to the production ((Link to MS)) caused by Change Requests are checked immediately for running and also for forecasted lots in a closed loop with you as a customer. Our services in Product Care consist of maintaining documentation, discontinuation management, maintaining redesign capability ((spring link to the redesign title)) of assembled boards and systems, managing change requests, product optimizations and technology upgrades.
Test System Maintenance
We enable test system usability throughout the life cycle of the product and ensure the quality of delivered products. Our Test System Maintenance service consists of daily support for manufacturing, preventive maintenance, calibration, changes, updates and improvements of test systems, and maintaining test system documentation.
Redesign
Your product was once the best in the market but over the years it lost its attractiveness: Enics does a re-launch of your product to offer up-to-date appearance and functionality. With our experienced team we perform any kind of product enhancements, optimizations or technology upgrades. Our Redesign services consist of revising the specification, implementation of the design, and verification according to our systematic design support process.
Restrictions of Hazardous Substances (RoHS) Services
Enics keeps your product ready for the future: our RoHS services reduce your obsolescence risk by eliminating the components that are not RoHS compliant, and puts you in the pole position regarding worldwide environmental rules. Our RoHS services consist of analysis of your BOM regarding RoHS conformity, a search for replacement and alternative components for the RoHS conversion, production of prototypes, verification tests for the prototypes in the lab and doing the type tests. 3 Step Conversion Model
Do you plan to convert your product to keep in line with the Restrictions of Hazardous Substances? Let us help with our smart 3-step conversion model that provides you with distinct advantages: after conversion, you are in the pole position regarding worldwide environmental rules, you profit from a reduction of your obsolescence risk by eliminating components not in compliance, and you benefit from the trend in the component market of reducing prices for unleaded components.
Within our After Sales Service agreements, we take over the maintenance of documentation, infrastructure, and know-how. Furthermore, we monitor continuously the component and commodity availability for the repair of your products as well as for the ongoing or any later planned production of spare parts.
Our state-of-the-art measures allow to fulfil your long-term obligations to your end-customers in the best possible way by utilizing the so called Enics Guarantee of After Sales process. This process enables you to balance total costs and smallest remaining risk exposure to the optimum level.
Service Agreements Assures Repair Capability
With our Service Agreements, your products will be quickly and economically repaired many years even decades after their initial commissioning.
In order to the end-customers expectations and the changing regulation standards, the relevant data and infrastructure must be continuously maintained and kept up-to-date. We provide you with efficient and well-established solutions.
Our services include:
- Upkeep and storage of infrastructure (e.g., test adapters and test systems)
- Maintenance of design and production data, as well as know-how
- Component and commodities availability monitoring and
- Component consulting in the event of obsolescence
- Customized logistic concepts
Service Agreements for Spare Parts Production
Our Service Agreements secure, that your spare parts can be quickly, cost efficiently and professionally produced within the framework of your contractual obligations for many years, even decades after the last series order. And this without costly re-development efforts. We maintain the relevant infrastructure continuously and keep the documentation up-to-date.
Our services include:
- Upkeep and storage of infrastructure (e.g., test adapters and test systems) for production and testing of spare parts
- Maintenance of design and production data, as well as of the know-how with regard to technology and product function
- Component availability monitoring
- Component consulting in the event of obsolescence
- Customized logistic concepts
